Workback Accessibility Conformance Report
WCAG Edition
(Based on VPAT® Version 2.5Rev)
Product Information
Name of Product/Version: Workback website (workback.ai)
Report Date: October 20, 2026
Organization: Workback.AI, Inc.
Contact Information: [email protected]
Notes
Workback.AI, Inc. is committed to providing an accessible experience and treats accessibility as an ongoing part of its product development process rather than a one-time assessment. Workback.AI, Inc. partnered with Workback.AI, Inc. for continuous accessibility evaluation and remediation, with new features and updates assessed against WCAG 2.1 Level AA as part of the development cycle. This report will be updated periodically to reflect remediation progress.
Evaluation Methods Used
Evaluation was conducted by Workback.AI, Inc., an independent accessibility firm, between September 2026 and October 2026 against WCAG 2.1 Level AA on the user flows listed in the Scope below.
Scope
Workback.AI, Inc. crawled Workback website (workback.ai) and mapped it into 4 user flows. A user flow is a complete task, such as "a student answers and submits a quiz." Every user flow was then audited against all WCAG 2.1 Level AA success criteria.
This evaluation covered the following user flows:
| User Flow | What the flow covers |
|---|---|
| Find a customer story and book a pilot | Opening each customer story (Coursera, Multiverse, Zanichelli) from the home page, the Customers page and the About page, following the links in each story, and starting to book a free pilot |
| Get around the site and read the privacy policy and terms | Using the header, the phone-width menu and the footer links to reach every page, and reading the Privacy Policy and Terms of Service, including their links and contact addresses |
| Read the blog — company and product posts | Opening four company and product blog posts from the home page and the Blog page, and following every link and call-booking prompt in them |
| Read the blog — Zanichelli award news | Opening the two blog posts about Zanichelli's ABC International Excellence Award from the home page and the Blog page, and following every link in them |
Methodology
Workback's AI agents tested Workback website (workback.ai) the way a person uses it: they completed each user flow end to end in a live browser session, interacting with every control along the way, and inspected the rendered page, the DOM, and the accessibility tree at each step rather than scanning source code offline. The agents:
- completed each flow using only the keyboard (Tab, Shift+Tab, Enter, Escape, arrow keys).
- measured color contrast from screenshots of the page as rendered.
- resized the window to 320 CSS pixels wide and zoomed text to 200% to check reflow and resizing.
- read the HTML and the browser's accessibility tree to check names, roles, states and reading order.
Remediation and Verification
Nearly all issues found in the audit were remediated, at every severity level. Each fix was re-tested on the live production site. Before-and-after evidence for each issue is available on request. Conformance ratings in this report reflect the state of the product as of October 6, 2026, following remediation and verification of the issues identified during the audit.
Continuous Conformance
Workback website (workback.ai) is audited on each release by Workback.AI, Inc. To report an accessibility problem, contact [email protected].
Manual QA and Verification
The agents are checked against a labeled set of real accessibility issues built by Workback's in-house IAAP-certified accessibility expert (CPACC). Every issue identified was reproduced and confirmed by hand, using:
- keyboard-only navigation in Google Chrome
- browser zoom
- Colour Contrast Analyser (TPGi) for color contrast
- VoiceOver on macOS and NVDA on Windows for screen reader behavior
Limits
No testing was done with users with disabilities.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
| Standard/Guideline | Included In Report |
|---|---|
| Web Content Accessibility Guidelines 2.0 | Level A (Yes) Level AA (Yes) Level AAA (No) |
| Web Content Accessibility Guidelines 2.1 | Level A (Yes) Level AA (Yes) Level AAA (No) |
| Web Content Accessibility Guidelines 2.2 | Level A (No) Level AA (No) Level AAA (No) |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can only be used in WCAG Level AAA criteria.
Summary
Total Criteria Assessed: 50
- Supports: 32
- Partially Supports: 0
- Does Not Support: 0
- Not Applicable: 18
WCAG 2.1 Report
Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
Table 1: Success Criteria, Level A
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.1.1 Non-text Content (Level A) |
Supports | Images in the evaluated user flows have text descriptions that screen readers can read, and decorative icons are hidden from screen readers. For example, the customer logos on the Customers page are announced by name ("Zanichelli," "Multiverse," "Coursera"), and the decorative check and X icons in the "Without Workback" and "With Workback" lists on the home page and the customer stories are not read aloud. |
| 1.2.1 Audio-only and Video-only (Prerecorded) (Level A) |
Not Applicable | The evaluated user flows contain no prerecorded audio-only or video-only content. |
| 1.2.2 Captions (Prerecorded) (Level A) |
Not Applicable | The evaluated user flows contain no prerecorded video with audio. |
| 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) |
Not Applicable | The evaluated user flows contain no prerecorded video. |
| 1.3.1 Info and Relationships (Level A) |
Supports | Headings, lists and page regions in the evaluated user flows are marked up so that screen readers can convey the page structure. For example, the "About" section titles on the Coursera, Multiverse and Zanichelli customer stories are marked up as headings, and every page has a navigation region, a main content region and a footer. |
| 1.3.2 Meaningful Sequence (Level A) |
Supports | Screen readers read content in the same order in which it appears on screen. For example, blog posts are read from the title, through the article and its section headings, to the "More from the blog" links at the end. |
| 1.3.3 Sensory Characteristics (Level A) |
Supports | Instructions do not rely solely on shape, color, size, visual location, orientation or sound. For example, links and buttons are identified by their text, such as "Start Your Free Pilot" and "Read the full story." |
| 1.4.1 Use of Color (Level A) |
Supports | Color is not the only way information is shown in the evaluated user flows. For example, links in the text of blog posts and the Privacy Policy are underlined as well as colored. |
| 1.4.2 Audio Control (Level A) |
Not Applicable | The evaluated user flows contain no audio. |
| 2.1.1 Keyboard (Level A) |
Supports | All functionality in the evaluated user flows can be operated with the keyboard alone, including the header navigation, the phone-width menu, the customer story cards and the footer links. |
| 2.1.2 No Keyboard Trap (Level A) |
Supports | Keyboard focus can move into and out of every component using standard keys. For example, the phone-width menu closes with Escape or its Close button and returns focus to the "Menu" button. |
| 2.1.4 Character Key Shortcuts (Level A) |
Not Applicable | The evaluated user flows use no single-character keyboard shortcuts. |
| 2.2.1 Timing Adjustable (Level A) |
Not Applicable | The evaluated user flows have no time limits. |
| 2.2.2 Pause, Stop, Hide (Level A) |
Not Applicable | The evaluated user flows contain no moving, blinking, scrolling or auto-updating content. |
| 2.3.1 Three Flashes or Below Threshold (Level A) |
Supports | No content in the evaluated user flows flashes more than three times in any one-second period. |
| 2.4.1 Bypass Blocks (Level A) |
Supports | Every page in the evaluated user flows has a "Skip to main content" link, so keyboard and screen reader users can skip past the header and navigation. |
| 2.4.2 Page Titled (Level A) |
Supports | Pages have titles that describe their topic or purpose. For example, each blog post and customer story has its own title, such as "Zanichelli wins the ABC International Excellence Award | Workback.ai" and "Multiverse Customer Story | Workback.ai." |
| 2.4.3 Focus Order (Level A) |
Supports | Keyboard focus moves through pages in an order that matches the visual layout: header, main content, then footer. When the phone-width menu is open, focus stays inside it until users close it. |
| 2.4.4 Link Purpose (In Context) (Level A) |
Supports | Links make clear where they lead, either from the link text or from the sentence around it. For example, the "Read the full story" link on the home page tells screen reader users that it opens the story about Zanichelli winning the ABC International Excellence Award. |
| 2.5.1 Pointer Gestures (Level A) |
Not Applicable | No functionality in the evaluated user flows uses multi-finger gestures or drawing a path; everything works with a single tap or click. |
| 2.5.2 Pointer Cancellation (Level A) |
Supports | Links and buttons activate on release and can be cancelled by moving the pointer away before releasing. |
| 2.5.3 Label in Name (Level A) |
Supports | The names screen readers announce for links and buttons match or begin with their visible labels. For example, the home page link labeled "Read the full story" is announced as "Read the full story about Zanichelli winning the ABC International Excellence Award." |
| 2.5.4 Motion Actuation (Level A) |
Not Applicable | No functionality in the evaluated user flows is operated by device motion or user motion. |
| 3.1.1 Language of Page (Level A) |
Supports | Each page identifies its language as English, so screen readers read it with English pronunciation. |
| 3.2.1 On Focus (Level A) |
Supports | Moving focus to links, buttons or menu items does not open a new page or window, or move users elsewhere, unexpectedly. |
| 3.2.2 On Input (Level A) |
Not Applicable | The evaluated user flows contain no form fields or other controls whose value users can change. |
| 3.3.1 Error Identification (Level A) |
Not Applicable | The evaluated user flows contain no forms on Workback.ai. Booking a free pilot takes place on a Google Calendar booking page, which is out of scope for this evaluation. |
| 3.3.2 Labels or Instructions (Level A) |
Not Applicable | The evaluated user flows contain no forms on Workback.ai. Booking a free pilot takes place on a Google Calendar booking page, which is out of scope for this evaluation. |
| 4.1.1 Parsing (Level A) |
Supports | For WCAG 2.0 and 2.1, the September 2023 errata update indicates this criterion is always supported. |
| 4.1.2 Name, Role, Value (Level A) |
Supports | Links, buttons and other controls have names, roles and states that screen readers announce. For example, the phone-width "Menu" button tells screen readers that it opens a dialog, and the menu that opens is announced as "Menu." |
Table 2: Success Criteria, Level AA
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.4 Captions (Live) (Level AA) |
Not Applicable | The evaluated user flows contain no live audio or video. |
| 1.2.5 Audio Description (Prerecorded) (Level AA) |
Not Applicable | The evaluated user flows contain no prerecorded video. |
| 1.3.4 Orientation (Level AA) |
Supports | Content displays and operates in both portrait and landscape orientation. No page is restricted to a single orientation. |
| 1.3.5 Identify Input Purpose (Level AA) |
Not Applicable | The evaluated user flows contain no form fields that ask for information about the user. Booking a free pilot takes place on a Google Calendar booking page, which is out of scope for this evaluation. |
| 1.4.10 Reflow (Level AA) |
Supports | Content fits a narrow window (320 px wide, the equivalent of 400% zoom) without sideways scrolling. At that width, the header links move into a "Menu" button. |
| 1.4.11 Non-text Contrast (Level AA) |
Supports | Buttons, links and other controls in the evaluated user flows have enough contrast against their surroundings (at least 3:1). |
| 1.4.12 Text Spacing (Level AA) |
Supports | No content or functionality is lost when line, paragraph, letter and word spacing are increased to the values set by this criterion. For example, the story card titles on the home page wrap onto a new line instead of being cut off. |
| 1.4.13 Content on Hover or Focus (Level AA) |
Supports | Content that appears when users hover over or focus on an element can be dismissed, stays visible while users move the pointer over it, and does not disappear on its own. |
| 1.4.3 Contrast (Minimum) (Level AA) |
Supports | Text in the evaluated user flows has enough contrast against its background (at least 4.5:1). For example, links in the text of blog posts, in the Privacy Policy and on the home page use a dark orange with a contrast ratio of 5.4:1, and the titles on blog cards appear as light text on a dark panel. |
| 1.4.4 Resize Text (Level AA) |
Supports | Text in the evaluated user flows can be zoomed to 200% without losing content or functionality. |
| 1.4.5 Images of Text (Level AA) |
Supports | Text is presented as text rather than as images, except for logos. For example, the titles on the Blog page cards are real text, not part of the card images. |
| 2.4.5 Multiple Ways (Level AA) |
Supports | Pages in the evaluated user flows can be reached in more than one way. For example, each blog post can be reached from the Blog page and from the "More from the blog" links at the end of other posts, and each customer story can be reached from the home page, the Customers page and the About page. |
| 2.4.6 Headings and Labels (Level AA) |
Supports | Headings and labels in the evaluated user flows describe their topic or purpose. For example, blog posts use descriptive section headings such as "Why Zanichelli won" and "A shared commitment." |
| 2.4.7 Focus Visible (Level AA) |
Supports | Keyboard focus is visible on links, buttons and menu items in the evaluated user flows. |
| 3.1.2 Language of Parts (Level AA) |
Supports | All text in the evaluated user flows is in English, the language of the page. Names such as "Zanichelli" are proper names and do not need their language identified. |
| 3.2.3 Consistent Navigation (Level AA) |
Supports | The header navigation and the footer appear in the same order on every page in the evaluated user flows. |
| 3.2.4 Consistent Identification (Level AA) |
Supports | Components with the same function are identified consistently across the evaluated user flows. For example, the link for booking a pilot is labeled "Start Your Free Pilot" in the header, in the home page hero and in the closing band at the bottom of pages. |
| 3.3.3 Error Suggestion (Level AA) |
Not Applicable | The evaluated user flows contain no forms on Workback.ai. Booking a free pilot takes place on a Google Calendar booking page, which is out of scope for this evaluation. |
| 3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) |
Not Applicable | The evaluated user flows on Workback.ai involve no legal commitments, financial transactions or submission of user data. |
| 4.1.3 Status Messages (Level AA) |
Not Applicable | No status messages, such as confirmations, result counts or error alerts, appear in the evaluated user flows. |
Legal Disclaimer
This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions. This document is provided as-is without any representations or warranties of any kind.